This privacy policy ("Privacy Policy") is incorporated by reference into the Terms and Conditions (the "Terms and Conditions" or "Terms").
Website and mobile application – GrowZenia (collectively referred to as the "Platform") is owned and operated by GrowZenia ("GrowZenia", "We" or "Us") to provide you with our services.
This Privacy Policy applies to all the Users whose Personal Information has been processed by Us in the course of our business, mobile applications, forums, blogs, and other online or offline offerings.
We respect your privacy and hence handle your personal data with the utmost care and confidentiality.
By visiting the Platform, You ("You" or "Your") accept and agree to be bound by the terms and conditions of this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms and Conditions of the Platform ("Terms") and shall be read harmoniously and in conjunction with the Terms.
This Privacy Policy specifies the type of information collected from you, the manner in which personal data and other information are collected, received, stored, processed, disclosed, transferred, dealt with, or otherwise handled by the Company. This Privacy Policy does not apply to information that You provide to, or that is collected by, any third-party through the Platform, and any third-party sites that You access or use in connection with the services offered on the Platform.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules made thereunder. This Privacy Policy is published in compliance with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPDI Rules") and Regulation 3(1) of Information Technology (Intermediaries Guidelines) Rules, 2011.
BY USING AND ACCESSING THE PLATFORM AND BY AVAILING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE, SHARING, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
To provide you with the Services, we collect, use and process your personal information (as defined below), including your sensitive information (as defined below). The types of personal information we may collect (directly from you or from third-party sources) and our privacy practices depend on the nature of the relationship you have with the Company and the requirements of applicable law.
While registering on Our Platform for using Our Services, we collect Your Personal Information, including sensitive personal information such as:
We also collect your personal information through the permissions we seek through the applications, such as the permission to access:
We use your contact information, such as your email address or phone number, to authenticate your account and keep it secure, to secure our services and to help prevent spam, fraud, and abuse. We also use contact information to personalise our Services, enable certain account features, and to send you information about our Services.
In order to provide Services to You for digital gold investments, we may also collect your KYC information, including:
You may also be asked for certain financial information, including:
All the payment transactions made through the Platform are electronically processed by third-party service providers. All UPI payments and/or card payments are subject to authorisation by UPI service providers and/or card issuers and are electronically processed by UPI payment aggregators or approved payment gateway providers. All our payment processors are Payment Card Industry Data Security Standard (PCI DSS) compliant.
Usage and Log Information: Our servers collect information from you, including your browser type, operating system, Internet Protocol (IP) address, domain name, and/or the date/time of your visit. We also collect information about your digital gold transactions and investment behaviour.
Location Information: When you download and/or use the Platform through your mobile, we may receive information about your location and your IP address. We may use this information to provide you with location-based Services, including personalised content and compliance with local regulations.
Cookies: We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. Our uses of cookies fall into the following categories:
We use the Personal Information and other non-Personal Information for the following:
We may make Your Personal Information available to Our partners, collaborators, and third parties (such as MMTC-PAMP for gold storage and verification) to enable them to provide the Services through the Platform to You.
We may also disclose Your Personal Information to:
The Company may disclose Your information to the extent necessary:
Our Platform has reasonable security measures and safeguards in place to protect your privacy and Personal Information from loss, misuse, unauthorised access, disclosure, destruction, and alteration of the information in compliance with applicable laws.
Your digital gold investments are secured with trusted providers like MMTC-PAMP, ensuring the authenticity and safety of your assets. All payment information is protected by encryption technology when being transmitted on or through the Platform.
You play an important role in keeping Your Personal Information secure. You shall not share Your Personal Information, login credentials, or OTP with anyone.
We collect and store your data and Personal Information in secure cloud infrastructure as you use services, and we will retain the data for as long as necessary to fulfill the purposes for which it was obtained. Your digital gold transaction history will be maintained in accordance with legal and regulatory requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure, and the applicable legal requirements.
By visiting the Platform or setting up/creating an account on the Platform for availing the Services, you signify your acceptance of the provisions of the Privacy Policy. You may choose to withdraw your consent at any point in time by contacting us at [support email].
In case you do not provide your consent or later withdraw your consent, we reserve the right to not provide you with any Services through the Platform.
The Company does not knowingly collect or solicit personal information from children under the age of 18. The Service and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under the age of 18 without verification of parental consent, we will delete such information as quickly as possible.
We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying you of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regularly for changes.
If you have any privacy concerns, please feel free to reach out to the support team:
The grievance officer shall try to acknowledge the complaint within twenty-four hours and dispose of such complaint within a period of fifteen days from the date of receipt of complaint.
Effective Date: September 1, 2025
Registered Office Address: Rohan Tech Park- Rathi Legacy, near Hoodi metro station Whitefield Bangalore -560048
Last Updated: September 1, 2025